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Nutramaxlabs.com - Login/Password Help

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Nutramax Laboratories Inc. currently has the following four (4) websites enabled for creating an account and accessing private information: NutramaxLabs.com, NutramaxStore.com, Vet-EZ-Order.com, and the Veterinary Loyalty Program website . A separate account must be created to access each website. If you are experiencing problems logging into your account, first, ensure that your login information corresponds to the correct website. For additional login help regarding any of the above websites you can also call 1-800-925-5187 .

Below are some frequently asked questions and answers pertaining to your NutramaxLabs.com login.

What can I register for on Nutramaxlabs.com?

  • Medical Portal – If you register as a Doctor, Nurse or Medical Student you will have access to the Medical Portal, as well as adding posts and replies in the Ask-A-Vet Forum*. You will NOT have access to the Veterinarian Portal.
  • Veterinarian Portal – If you register as a Veterinarian, Veterinary Technician or Veterinary Student you will have access to the Veterinarian Portal, as well as adding posts and replies in the Ask-A-Vet Forum*. You will NOT have access to the Medical Portal.
  • Ask-A-Vet Forum – If you register as a Client (Forum Member) you can add posts and replies in the Ask-A-Vet Forum*. You will NOT have access to the Medical Portal and Veterinarian Portal.

    *Note: All site visitors can view approved posts and replies in the Ask-A-Vet Forum.


What if I want to register for both the Veterinarian and Medical Portals on Nutramaxlabs.com?

You have to set up two separate Nutramaxlabs.com accounts to access both the Veterinarian and Medical Portals.

How do I find out what account type I registered for on Nutramaxlabs.com?

After you login, click on your username in the top right corner of the page and a popup box will appear. Click on the link, “My Profile”. You will then be redirected to your profile page. Near the bottom of your profile page, you will see “Account Type”. The grayed-out box beside the Account Type shows your account type. To change your account type, please call customer services at 1-800-925-5187.

I’m using the correct username and password, so why can’t I log in?

Please, double check that you are accessing the correct website for your username and password. Again, the three (3) Nutramax Laboratories Inc.’s web sites that you can log into are: Nutramaxlabs.com, NutramaxStore.com and the Veterinarian Loyalty Program. If you are still unable to login, please see “What if I’ve forgotten password?” section below or call 1-800-925-5187.

In there a way to tell which user name I’m using for Nutrmaxlabs.com, NutramaxStore.com and Veterinarian Loyalty Program web sites?

Yes, for the NutramaxStore.com and Veterinarian Loyalty Program web sites your user name will always be your email address. Generally, your Nutramaxlabs.com user name is not your email address.

Can I access the Veterinarian Loyalty Program web site from Nutramaxlabs.com?

Yes, you can access the Veterinarian Loyalty Program from the Veterinarian Portal (VP). After you log into the VP, go the VP home page and you will see a link that will direct you to the Veterinarian Loyalty Program web site. However, you will need to log in again using your Vet Loyalty Program login once redirected to the site. Note: The Veterinarian Portal can only be access by account users who are a Veterinarian, Veterinary Technician or Veterinary Student.

Can I access vet-ez-order.com from Nutramaxlabs.com?

Yes, you can access vet-ez-order.com from the Veterinarian Portal (VP). After you log into the VP, go the VP home page and you will see a link that will direct you to Vet-ez-order.com. However, if you only want to order products, you can avoid logging in twice by going directly to vet-ez-order.com. Note: The Veterinarian Portal can only be access by account users who are a Veterinarian, Veterinary Technician or Veterinary Student.

What if I've forgotten my nutramaxlabs.com password?

Enter the email address for your account in the box below. A verification code will be sent to you. Once you have received the verification code, you will be able to choose a new password for your account.